Technical Support Specialist

About this work

You will be the person a client calls when something is not working, which means diagnosing over the phone where possible, attending site where it is not, and being straight about what is wrong and what it will take to fix. It suits someone methodical who is comfortable working on systems they did not install.

What You Will Work On

• Diagnose and resolve faults across surveillance, access, alarm and screening systems

• Carry out configuration changes, firmware and software updates, and device replacement

• Survey and take on systems installed by others, and document their current state

• Document incidents, fixes, and recurring problems

• Track recurring faults back to the cause rather than resetting them repeatedly

• Maintain clear communication with clients during resolution

What We Are Looking For

• Experience supporting security, IT, electronics, or networking systems

• Structured troubleshooting approach

• Strong customer communication

• Ability to document technical work clearly

• Comfort learning multiple product families

• Reliability during urgent support cases

What We Offer

• Role scope and compensation discussed for active openings

• Training on relevant systems and products

• Work on real deployments and customer environments

• Collaboration across technical and commercial teams

• Clear project ownership and documentation standards

• Tools and equipment appropriate to the role

• Benefits depend on the engagement and applicable company policy

• No equity or remote-work promise is implied by this page