Configuration, commissioning, troubleshooting, and technical assistance for deployed systems.

Systems drift. Cameras get moved, staff change, permissions accumulate, and a device that has run for two years fails on a weekend. Support covers the period after handover, when the system has to keep doing what it was designed to do.

How it works

Work includes configuration changes, fault diagnosis, repair and replacement, firmware and software updates, and adding devices to a system that already exists. Where a system was installed by someone else, it is surveyed first so its current state is known before anything is changed.

Implementation

Assistance is provided remotely where the fault allows it and on site where it does not. Recurring issues are traced back to the cause rather than reset every month.